With a request form, you can request a master data change from the Intranet/Internet.
The standard system comes with predefined formulas with which you can request changes to various objects. This form is divided into various areas, but you can adjust the layout and the individual fields individually.
You defined in Customizing which fields are to be available on the form.
For more information, see
Cross-Application Components
→
Internet/Intranet Services
→
Definition of Scenarios With Specific Customizing
→
Request For Master Data Change
→
Define Own Scenarios For The Request For Master Data Change
You have defined the layout of the form
Using the SAP@Web Studios
Using the
Web Application Builder
in the
ABAP Development Workbench
If you access the form via
Create an Internal Service Request
from the launchpad of the Employee Workplace, you first have to select the right request from, such as a request for a new cost center or a change to customer bank details (see
Creating an Internal Service Request
).
Enter the data for the object.
For the request Create a new cost center, your are required to make the following entries:
- Controlling area
- Cost center key
- Valid from ... to
- Name
- Responsible person
For the request Change an existing cost center, your are required to make the following entries:
- Controlling area
- Cost center key
- Valid from ... to
Enter a text to describe the problem.
This is an optional entry.
If you know the name of the processor for this problem, enter it in the
processor
field.
If a
processor
or a
standard role
was entered in Customizing, these fields contain the corresponding entries. The partner role setting in Customizing controls whether an individual employee or a department is entered as the problem processor. You can find additional information about roles in
Defining Roles based on Responsibilities
.
If an entire department was entered in Customizing as the processor, you
cannot overwrite the
Processor
field. The system displays a list of the processors.
The fields for
Created by
contain your data.
If you make the request on behalf of someone else (for example, for a colleague or boss), you can also list the initiator.
The processor of the request can then contact the initiator directly should any questions arise.
Check
your entries.
Send
the request.
Confirm the message, that your request has been saved.
The request is transferred to the ERP system and assigned to a processor.