Practical Application (QM-QN-NT Quality Notifications)

If you implement this Internet Application Component, the process is as follows:

Note Note

The process outlined below describes the Internet Application Component delivered with SAP. However, customers typically copy the delivered application and then change the copy in order to develop a customer-specific solution.

End of the note.

If a customer discovers a problem with a material that you delivered, he/she will want to inform you of this as soon as possible.

To do so, the customer contact person records a quality notification on the Internet. This requires the necessary authorization. The contact person selects the appropriate material from a list that only contains those materials for which you have created a customer-material information record. The contact person then describes the problem by making selections from a list of object-dependent codes. This person can also write a text describing the problem in more detail, if necessary.

As soon as the notification is sent, the SAP System assigns a quality notification number to it, and informs the contact person of this number.

The person who processes the notifications receives the customer complaint online. It appears directly in his pool of new notifications, where it can be processed immediately.