Outbound Telephone Calls
Use
When you process a quality notification, you can use this function to initiate a telephone call to a customer, vendor, or other partner directly from within a notification.
You can initiate an outgoing telephone call in a notification from:
The partner overview screen
A worklist screen for processing notifications, items, tasks or activities
The action box as a follow-up function (provided this function was integrated into the action box in Customizing)
Prerequisites
The
SAPphone
component in Customizing for
Basis
Components
(
Basis Services
Communication Interfaces)
must be active. Refer to the
SAPphone
documentation for more information.
Activities
Choose the function for outgoing telephone calls in the partner overview screen, in a notification list, or in the action box.