Use

The Contact History (CONT_HIST) component is used to display contacts for a call center agent.

Integration

Contacts are also displayed in the Business Object Display and Data Environment components. However, they are related to a call or a business partner and not a call center agent here.

Contacts that can be displayed in the Business Object Display and the Data Environment can also be edited using the context menu (right mouse click).

See also: Business Object Display

See also: Data Environment

Prerequisites

You want to display contacts for an agent for whom this agent has created or changed orders, reversals or complaints.

You have created a component profile for the Contact History (CONT_HIST) component. You have defined which contacts are displayed for a call center agent, e.g. all contacts with a specific contact class or all contacts that are not older than 100 days.

You have assigned the Contact History (CONT_HIST) component with the component profile created above to the Navigation or Application Area .

See also: Navigation and Application Area

Features

You have defined the contacts that can be displayed for an agent in Customizing when you defined the component profile.

The contacts displayed are created in the Contract Processing component automatically.

See also: Contact Processing

Contacts are displayed in a list. Standard SAP List Viewer functions are available to you for editing the list.

See also: SAP List Viewer (ALV): Classic

You can use the pushbutton with the Enhanced Selection quick info text to display other contacts in the list in addition to those defined in Customizing. You can change the name of the person who entered the contact on the selection screen if changing names when defining the component profile is admissible in Customizing.