The system can automatically determine which tasks should be performed first, based on the predefined parameters response profile and service profile . The response profile and service profile determine the times and the time interval within which your company should respond to a notification in a particular way:
In the response profile, you can define one or more standard tasks based on a notification's priority, which the system can propose automatically and which must be performed within a specified time period. The system automatically assigns the determined tasks to the notification header.
In the service profile, you can define time periods for individual workdays (service windows), in which a quality notification can be processed.
Note
You create a notification at 10:00 am. The response profile defines a time interval of two hours for the task code "Call back customer" and a time interval of 4 hours for the code "Check whether technician is on site". The times defined in the service window are 8:00 am to 12.00 noon and from 2:00 pm to 6:00 pm.
In this case, you should call back the customer by 12:00 noon to discuss or clarify the problem. If you have to send a technician to the customer site, the technician must arrive by 4:00 pm.
Your system administrator must assign both a response profile and a service window to each notification type in Customizing for
Notification Processing
.
Choose
to automatically determine the tasks. You can also choose to simulate the task determination (without actually assigning the tasks to the notification).