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 Service Order


Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.

A service order contains the following data groups:

  • Header data

  • Location and account assignment data

  • Object data

  • Settlement data

  • Operation data

  • Component data


The service order is used to document service and customer service work. In particular, you can use the service order to:

  • Plan services specifically with regard to usage of material, utilities and personnel

  • Monitor the execution of services

  • Enter and settle the costs which arise from the services

The data for the service order is entered in the history and is important for evaluations and future planning.

You can also create a one-time customer in the order and transfer the data, for example, to the sales order. For more information, see Transfer of One-Time Customer Data and One-Time Customers and Vendors .


A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.

Spare materials and utilities, which are required for service work, can be planned in the operation.


Using the "worklist for notifications" for a maintenance or service order, you can group together similar notifications for processing. For more information, see Completion Confirmation .

Services at several similar objects installed at the customer can also be processed using a service order.