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 Shop Papers for Quality Notifications

Definition

Notification-related documents that can be printed, faxed, or archived in the course of processing quality notifications.

Structure

The standard system supports the following shop papers for quality notifications:

  • Notification overview

A complete printout of a quality notification that provides the notification-processing department with an overview of the important notification data.

  • Item list

A partial or complete listing of defect items contained in a quality notification. You can selectively include or exclude individual defect items in an item list.

  • Letter of complaint to a vendor

A standard letter of complaint that can be sent to a vendor who delivered defective goods. This shop paper can only be printed for notifications that involve complaints against vendors (notification type Q2).

  • 8D-report

A standard form that is used in the automotive industry to process vendor-related problems.

Note Note

Unlike the other shop papers described above, you cannot print an 8D-report using the standard print functions for shop papers. You must print this report using the action box. For more information, see Standard Tasks in the Action Box (Creating an 8D-report).

End of the note.
  • User-specific shop papers

Your can also define user-specific shop papers for your company in Customizing for Notification Processing ( Print Control ).