Defining Responsibilities (SAP Business Workflow)

Purpose

The activities associated with problem management can often involve many departments in a company's organization. Such cross-departmental business processes may involve considerable resources if the work is not closely coordinated and the resources are not organized efficiently.

The SAP Business Workflow component can help you streamline your problem management activities in the course of processing quality notifications by defining the employees' responsibilities and optimizing the flow of work within the company.

Process Flow

The SAP Business Workflow supports the following workflow scenarios for quality notifications:

Processing quality notifications

This workflow scenario helps you process, monitor and complete newly created or activated quality notifications promptly and efficiently. This process is implemented in a workflow template that triggers and controls the execution of the following standard tasks:

Notifying an authorized person (for example, the notification coordinator) that a new quality notification has been created or activated in the system and that tasks need to be defined for the notification
Notifying an authorized person that tasks have been created for the quality notification and that these tasks need to be processed
Notifying an authorized person (for example, the notification coordinator) that all tasks have been completed for the quality notification and that the notification needs to be completed or new tasks need to be defined for the notification

Completing tasks

If one or more tasks were created in a quality notification, this workflow notifies the responsible department or person that a task must be implemented. Once a task has been completed, the relevant work item is deleted from the responsible person's inbox.

Processing critical defects

This workflow informs the responsible department or person that a critical defect has been recorded during a quality inspection and activated as a quality notification.

Notifying an interested party that a notification has been created

This workflow automatically sends a mail to an interested party when a notification is created.