Function

Tab Page/Menu Path

What You Should Know:

Specifying system availability and condition

System availability

Here, you can make entries regarding system availability before and after the problem occurs, as well as before and after the task is performed.

If the problem has an effect on other systems or system parts, enter the affected object and key for the effect. You can also expand the structure list using .

This information is not relevant for maintenance requests.

Entering breakdown data and duration

Notification or

Malfunction, breakdown

Refer to Entering Breakdown Data and Downtimes

Calling up location and account assignment data

Notification or

Location data

The location and account assignment data originates from the reference object. It is copied from the master data to the notification, where you can make changes if required.

The advantage of this is that a change to the master data for the reference object does not automatically change the notification.

Calling up the scheduling overview

Notification or

Scheduling overview

The scheduling overview, for example, contains the required start and end dates for the notification. These dates can also be calculated automatically on the basis of priorities.

Changing the reporter of the problem

Notification or

Scheduling overview

Here, you enter the name of the person who reported the malfunction.

Calling up administrative data

 Goto Administrative data

The administrative data records who created the notification, when, who last changed it and when.