Notification Header

Definition

The notification header contains a variety of general information about a quality notification.

Use

You use the information in the notification header for identification and processing purposes. The header data applies to the quality notification as a whole.

Structure

Because the quality notification screens can be customized, the information contained in a quality notification will vary. The table below shows the header information contained in the standard quality notification types.

Customer complaint (Q1)

Complaint against vendor (Q2)

Internal problem report (Q3)

General notification data

For example:

Notification number

Notification type

Notification status

General notification data

For example:

Notification number
Notification type

Notification status

General notification data

For example:

Notification number
Notification type

Notification status

Problem information

For example:

Reference objects

Contact persons

Problem description

Organizational data

Reference objects

For example:

Material, vendor, manufacturer

Address data
Reference documents
Quantities

Problem information

For example:

Reference objects
Reference documents
Problem description

Processing information

For example:

Priority
Notification start/end dates
Reference documents
Quantities
Costs

Organizational information

For example:

Organization
Work center
Execution
Malfunction data
Problem description

Contact persons

For example:

Organization
Address data
Execution
Malfunction data

Supplementary information

For example:

Quantities
Material data
Effect on system
System availability
Costs

Tasks / Activities

Header-related immediate tasks and activities

Tasks / Activities

Header-related immediate tasks and activities

Tasks / Activities

Header-related immediate tasks and activities