User Interface for Travel Agency Employees
User Interface for Travel Agency Employees
Purpose
Travel agency employees work at the front end of a travel agency system. They can access the data of the travel agency and of the customers who are registered with the travel agency, and perform all tasks that are connected with the administration of customer data and the sale of flight trips.
The same scenarios as in the
Web Interface for Travel Agency Customers section are possible here. The difference is that all the steps that are connected with the identification as a user of the Web application do not apply to the travel agency employees. We can assume that travel agency employees log on to the system once in a day (in the morning), and are then authorized to perform all the activities in the application. In contrast to Web customers, employees do not need to log on separately to the system before critical steps such as booking and canceling flight trips.Here are the differences in detail:
A travel agency employee can enter a new customer’s details in the system, and create a corresponding customer data record. All the steps that are connected with providing or checking the Web user do not apply here.
The steps that refer to logging on as a Web user do not apply here. However, if a new customer has to be entered, the employee has to first create a new customer data record in the travel agency system.
In contrast to the Web application, travel agency employees can book flight trips for all customers.
The steps that refer to logging on as a Web user do not apply here.
In contrast to the Web application, travel agency employees can cancel flight trips for all customers.
The steps that refer to logging on as a Web user do not apply here.
In contrast to the Web application, travel agency employees can look at the flight trips of every customer.