Error: A Job Becomes "Stuck"

Symptom

The program has a runtime that is far longer than expected.

Error Handling

The dialog for a processing error in the program is handled in its own sub-workflow. which consists of a user decision. This message is sent as a top priority mail to the person whose name is entered in the detail screen for maintenance of jobs in the flow definition, in the When error, mail to section (see also: Creating a Flow Definition ). That person receives the mail that an error has occurred in program X, variant Y in their mail inbox.

There are two options in the user decision.

Continue the flow with the next task

You choose this option if:

You corrected the error and rescheduled the job manually in a separate session, and are waiting for the job to be executed.
You executed the transaction online.
You decided that the error is not relevant.

You can use this option for jobs that have worklists. However, you need the worklist ID to be able to execute the job outside of the workflow.

Reschedule the job

You choose this option if you corrected the error and would like to use the Schedule Manager to control the rescheduling of the job.