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 Functions for Repairs Processing

Use

In a quality notification for a customer complaint, you can use the action box to execute the following functions for repairs processing:

Follow-up function in the Action Box

What you should know

Creating a repair order

When you choose this function, the system creates a repair order for repairs processing. The repair order serves as the object for:

  • Posting a goods receipt for the returned goods

  • Confirming stock postings after the completion of a technical check

When you create a repair order, you can specify the following data:

  • Order type (for example, RO for repair order predefined in Customizing for Sales Document Header )

  • Sales-related organizational data

  • Sold-to party, material, and quantity

The system also proposes the number of the current notification, which you later use to search for the repair order. If necessary, you can overwrite the notification number with the purchase order number specified in the sales order.

You have several options for creating and saving the repair order and notification. You can also branch to the transaction to process the repair order.

Posting a goods movement

After you have completed a technical check and have determined what corrective action needs to be taken for the repair order, you can choose this function to post the goods to an appropriate stock. In doing so, the system exits the notification and calls up the transaction in Inventory Management (MM-IM) to create and post a goods movement.

Confirming a decision for the repair order

When you choose this function, you can confirm the stock postings for the repair order. The system then completes the notification and sets a corresponding status in the repair order.

Activities

To execute a follow-up function in the action box, you click the text or double-click the symbol for a follow-up function that is displayed in blue. A dialog box appears, in which you can enter the data that is required to execute the function.

The system executes the selected function and documents it as a task for the notification header.