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 Monitoring of Response Time

Use

You can monitor the different processing phases for your service notifications and tasks using the function Monitor in the list editing function. In the monitor, you can assess the notifications and tasks using the following criteria:

  • Planned start not yet reached

These tasks are marked in green.

  • Planned end of processing not yet reached, but start date is in the past

These tasks are marked in yellow.

  • Planned end of processing exceeded

These tasks are marked in red.

From this list, you can call up:

  • The notification header from the notification

  • The task overview from the task

Features

Updating the Task Status

On the task detail screen, you can assign a status to the task manually (for example, released, completed) and then update the monitor.

Sorting the List Display

You can define the fields that should appear in the list. You can sort the list according to the entries in one of the displayed columns (for example, to see the notifications in the list sorted by entry date or reference object).