Notification Monitoring
Use
The notification monitoring function always provides you with a current overview of the standard tasks to be provided as services. This ensures that you are always up-to-date with regard to customer requests and problems do not escalate unnecessarily. For example, you need to know whether:
The processing of a particular task has already begun
The task has been completed at a particular time
Prerequisites
Refer to the prerequisites under Task Determination and Notification Monitoring .
When entering a service notification, you must have called up the function for automatic task determination .
Activities
You can use list editing to create a list of all the service notifications with a start and end date. This list can be used to monitor the response times.
The color display makes it easy to recognize which tasks:
Are new in the system
Are being processed
Have exceeded the deadline