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 Billing - Scenario 2 (CS)


A predefined service product (for example, standard service, service package) is sold to the customer.

Representation in the System

  • Service order

  • Billing form Flat rate

  • With service product

Relevance for Billing

The table describes which objects are relevant for billing in this scenario.

Relevant for Billing

Not Relevant for Billing

Service product



Hours worked

Graphical Representation


  • The service order carries revenues and these are posted to the order during billing.

  • The service product must be copied into the billing request because the flat rate is linked to it.