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 Resource-Related Billing (CS)


The price for customer-specific services are not always defined in a contract as fixed prices, nor can they always be determined using standard pricing. It can happen that empirical values do not exist for specific service, for example, and therefore the services cannot be calculated adequately before conclusion of the contract. Typical examples of this are:

  • Make-to-order production

  • External plant maintenance in the service business

  • Specific services such as consulting

In Customer Service (CS) you can bill (resource-related) a customer for resources used (for example, personnel and material) to carry out services. During resource-related billing, the system creates dynamic items from the expenditure information (for example, costs for material, utilities, personnel, trips).

There are two views you can use to process the billing request you create before the actual billing document:

You can implement resource-related billing in Customer Service for various scenarios. For more information see Billing Scenarios and Quotation Creation Scenarios .

Fore more information, see Resource-Related Billing .

Note Note

Since static billing is not longer available, you must make a conversion, if necessary. For more information, see the Implementation Guide for Project System under Start of the navigation path Revenues and Earnings Next navigation step Integration with SD Documents Next navigation step Creating Quotations and Project Billing Next navigation step Static Processing (Process Before Release 4.5) End of the navigation path .

End of the note.


For information about prerequisites, see Resource-Related Billing Process (CS) .



You can carry out the new resource-related billing in Customer Service for the following objects:

  • A non-revenue bearing service order with relation to an a sales document item

  • Revenue bearing service orders

Using Service Products

You can use service products and configurable service products in billing.

If you choose a process with service product , you have the following advantages:

  • The cumulative final amount is displayed under the title of the service product in the billing request (for example, bicycle assembly).

  • You can display the services agreed upon and described in the service product as subitems in the billing request.

  • Only the main item is relevant for billing in the flat-rate form of billing. The subitems are relevant for billing in the resource-related form of billing. The scenario from assembly processing is an exception. Here, expenditures are saved again as subitems to the sales order item. For more information, see Scenario 4 .

You stipulate whether a service product is transferred to the billing request in the Dynamic Item Processor profile .

If you choose a process without service product , only the incurred costs are displayed in the billing request. The customer no longer obtains any more information about which service (for example, standard service, service package, or service product) he or she specified in the order.

Special Characteristics

The system does not create any new sales documents from the dynamic items during repairs processing . Instead subitems are created in repairs processing from the dynamic items. These subitems serve as the basis for creating billing documents.

This is true in the following cases:

  • For a sales order processing with service items , if you chose flat-rate as the form of billing

  • For a quotation with service product , if you chose flat-rate as the form of billing

Accounting Indicator

The accounting indicator is a criterion you can use to differentiate between costs and revenues in service processing. You can report accrued costs and targeted revenues according to guarantee or grace period, for example.

If you do not want to bill or only partially bill a dynamic item, you can determine a discount based on the accounting indicator. To do this, a condition type, in whose access must be contained in the sequence the accounting indicator is present, must be contained in the pricing procedure for pricing (in Customizing for Sales and Distribution under Start of the navigation path Basic Functions Next navigation step Pricing End of the navigation path ). The dynamic item is displayed with the accounting indicator in the billing request.

You can:

The changes are valid only for the expenditure view and the billing request. They do not affect the individual document in Controlling (CO individual document).

  • Repost the accounting indictor

You post a different accounting indicator for the CO individual document created by the system for a confirmation, for example.

For more information on the accounting indicator, see Accounting Indicator in the Completion Confirmation .

Apportionment Reason

If you do not want to bill a customer for a dynamic item, you can specify the reason (for example, return warranty) in the overview screen for dynamic items as an apportionment reason. The dynamic item is not displayed on the billing request. The reason is used internally only, and therefore can be used during results analysis, for example.


Settings in Customizing



Menu Path

Define default values for the DIP profile

Service order

Start of the navigation path Plant Maintenance and Customer Service Next navigation step Maintenance and Service Processing Next navigation step Maintenance and Service Orders Next navigation step Functions and Settings for Order Types Next navigation step Credit Limit Checks, Sales Document Types for Service Orders End of the navigation path

Define default values for the DIP profile

Sales order using item category

Start of the navigation path Sales and Distribution Next navigation step Sales Next navigation step Sales Documents Next navigation step Sales Document Item Next navigation step Define Item Categories End of the navigation path

When you create a sales order, the system finds the item category you stored in the DIP profile by using the order type and the item group of the material.

Maintain sets for the DIP profile


Start of the navigation path Enterprise Controlling Next navigation step Profit Center Accounting Next navigation step Tools Next navigation step Sets and Variables Next navigation step Maintain Sets End of the navigation path