Service technicians have an alternative to a paper printout of notifications. If they are using a PC on site and want to view and process the notifications that initiated their site visit, they can download notifications from the SAP system to a Microsoft Access database.
To do this, the relevant entry must have been made in Customizing.
Note
For this download, the SAP System provides the data for the notifications; the customer is responsible for the PC application used to process the data at the customer site.
To make such a download, the following hardware and software requirements must be met:
Front-end server using Windows 3.1 or Windows NT
Microsoft Access , Version 2.0 or higher
Depending on the application component in which you are working, choose:
The screen for maintenance or service processing appears.
Choose
Create a list of all the notifications according to the required selection criteria. For more information about creating lists, see Working with Lists .
Choose
. The system loads the list into the MS Access database
.
From there, additional processing depends on the tools used.
Call up the notification that you want to download.
Choose
.The system downloads the notification into the MS Access database. From there, additional processing depends on the tools used.