IS-U / CRM Integration – Data Model

The following graphic explains the connection between objects in SAP IS-U and the corresponding objects in SAP CRM. The integration solution ensures consistency between the objects in both systems. In this way, for example, changes to an IS-U contract lead to changes to the corresponding CRM contract item, and vice versa.

This graphic is explained in the accompanying text.

Workflow WS20500160 ‘ECRMINFAILED’ manages the agent determination for processing a replication in which an error has occurred. The trigger event for the workflow is CRMIN_FAILED, from the BOR object ISUCRMCNT. The event is triggered if an error occurs whilst the system is processing the master data template. This guarantees that precisely one work item exists for a replication process.

Workflow WS20500160 places a work item with the text Error Handling for SAP CRM Transaction <Transaction Number> in the SAP Business Workplace. The backend employee can access the error handling interface via the corresponding work item. You can also use the transaction ECRMREPL ( SAP IS-U error monitor ) to manually call the error handling. Other functions are available via the transaction ECRMREPLM.

The following graphic displays the transactions in the IS-U system when replicating SAP CRM in SAP IS-U:

This graphic is explained in the accompanying text.