In addition to the standard activities , Claim Management offers a number of claim-specific activities in the action box., When you carry out one of these activities, the system documents the fact as either an action or a task in the appropriate tab page.
The following activities are available:
Activity |
Type |
You Require This Function Module: |
Business Documents You link a business document to a claim, and have the option of jumping from the claim to the business documents in change or display mode. Note that, when creating a claim, you can only link it to a business document if you chose early number assignment in customizing. |
Action |
To link: PS_CLAIM_LINK_TO_BDN |
E-mail or fax, no attachment You enter an e-mail or fax, in which the system automatically records the most important data and long texts for the claim. Note that you cannot attach anything to this e-mail/fax. |
Task |
To create: QM06_FM_TASK_CLAIM_SEND_PAPER To save: QM06_CLAIM_SEND_PAPER_STEP2 To trigger the follow-up activity: QM06_CLAIM_SEND_PAPER_STEP3 |
Create claim You create a new claim from your existing one. |
Task |
To create: CLAIM_TASK_CREATE_CLAIM To trigger the follow-up activity: CLAIM_TASK_CREATE_CLAIM_STEP2 |
Create simulation version You switch from the claim to creating a project simulation version. |
Task |
To create: CLM01_CREATE_SIMUL To trigger the follow-up activity: CLM01_CREATE_SIMUL_STEP2 |