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  Quality Management (QM)

Purpose

The mySAP Business Suite provides several functions you can use to support your quality system in accordance with, for example, ISO 9000, AQAP, QS 9000, TS 16949, GMP or FDA 21 CFR Part 11. The solution comprises, amongst other things, software components for managing:

  • The audit trail

  • Audit management

  • Quality-related costs

  • Document management

  • Qualifications of personnel

  • The maintenance of measuring instruments

  • Advanced Product Quality Planning (APQP)

  • The Business Information Warehouse with capabilities for analyses of quality scores

Features

Quality Management (QM) provides functions for the following areas:

  • Quality Engineering

    • Quality planning

    • Quality manual

    • Inspection planning / specification

    • Stability study / shelf-life study

  • Quality Assurance & Control

    • Sample management

    • Calibration of measuring equipment

    • Laboratory information management system (LIMS)

    • Quality inspections and statistical process control (SPC)

    • Process control along the complete supply chain

  • Quality Improvement

    • Problem management

    • Quality Information System

    • Corrective and preventive actions (CAPA)

You can use these QM functions in various industry sectors and scenarios, for example:

  • Customer complaints in the automotive industry

  • Incoming und outgoing inspections in the food industry

  • Repair orders for electronic devices and high-tech systems

  • Statistical process control in the manufacturing of mass products

  • Sample management in laboratories and processing of certificates of analysis in the chemical and pharmaceutical industries

The application component QM does not just provide the same functions as many other computer aided quality assurance & control (CAQ) or laboratory information management systems (LIMS). As part of the mySAP Business Suite, QM is also tightly integrated in the complete supply chain and in other quality-related business processes. It can therefore be regarded as a true enterprise-wide CAQ system or Enterprise LIMS.