Warranty Promise of manufacturer, supplier, or vendor to a customer to perform services wholly or partly without payment for a certain period of time. A warranty always refers to a technical object. It can refer to an internal object or a customer object.
Many business transactions, such as purchasing, sales, and maintenance of products include a warranty. If, for example, you buy a new product, you receive a guarantee from the manufacturer that covers a particular time frame or a particular use. If, for example, you sell or rent a product, you may be legally required to provide your customers with a warranty for this product. Accordingly, as a provider of services you might possibly have to give a written guarantee on the scope of the services to be provided by you, both to protect yourself as well as to protect the customers.
Before you can issue warranties for individual objects, you must define basic conditions and requirements. These conditions and requirements can refer very specifically to your company, your products, your customers and your customer groups, or differ from country to country or from region to region.
The customer service provides you with the following warranties:
Warranty period
The system can automatically check the warranty when processing a customer message, a service- or maintenance order, or a billing request.