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 Process Flow for Vacation Service

Purpose

You can integrate the Internet Application Component Vacation Service at a suitable point on your company's homepage. You must add a key to the URL used to access the application, referencing the relevant Customizing settings.

Like the other IACs from subscription sales and subscription service, this application can also be offered in a number of variants. For example, one variant might be designed only for suspensions and another only for redirections. In this case, you should leave the fields you do not require, in particular the field for selecting the item and change type, off the templates. The concept of themes allows you to design several variants of the application.

Process Flow

You can design the following two methods for the customer to log on to the Internet Application Component:

  • Explicit logon on a logon screen or

  • Implicit logon on the change form

Choose the procedure you prefer depending on your requirements; an indicator in the Customizing settings for identifying and checking business partners must either be selected or left blank depending on your choice.

  • Explicit logon on a logon screen

    1. The customer logs on to the system on a logon screen (template SAPMJKWWW03_0100.HTML). You define in Customizing which data is to be used for this purpose.

    2. If logon is performed successfully, the change form appears (template SAPMJKWWW03_0200.HTML). Depending on how the form is designed, the customer can choose the desired item type and end type – coded in a radio button – as well as the orders to be changed and the period for the change. In the case of a redirection, the customer must also specify the divert address, although divert addresses already known to the system can be reused simply by selecting them.

    3. When the user saves the data, the system performs several checks, for example it ensures that there is a delivery viability set for the divert address for a redirection. If delivery is not viable for the divert address, the redirection is not created and the customer is notified of this.

      If the data is accepted, a confirmation screen (SAPMJKWWW03_0300.HTML) appears, where the relevant data is displayed again to allow the customer to check it.

  • Implicit logon on the change form

    1. If logon takes place implicitly on the change form, the change form (template SAPMJKWWW03_0200.HTML) is displayed immediately when the customer accesses the Internet Application Component. Since the system does not recognize the customer at this stage, additional logon fields are displayed here, while the fields for existing orders or divert addresses that were displayed in the first logon procedure are not displayed here. The customer enters logon data, the item type, the divert address, if applicable, and the validity period.

    2. When they save the data, the system identifies and checks them. If the customer is found in the system and the data entered for checking corresponds to the data in the system, the system reads the customer's active orders and creates the desired change items for them.

      Once identification has been performed successfully, the application behaves as described in the above process flow.

Result

The desired change item, i.e. suspension or redirection, has been created for the selected orders for the customer. Alternatively, the data is stored in the temporary table and can be postedited.