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 Creating Claims Using the Internet

Use

Use the application form to create a claim using the Internet/intranet.

We supply a predefined form for claims. It is divided into different areas:

Prerequisites

You have defined the form layout using SAP@Web Studios .

If you access the form using Create Internal Service Request from the launchpad in the Employee Workplace, you must first choose the appropriate form.

Procedure

  1. Enter the required data for the Initiator , Entry Clerk , and Claim .

  2. The system enters your data in the Entry Clerk and Initiator fields. You can overwrite the initiator data.

  3. If you know who will be processing the claim, enter his or her name in the Processed by field.

  4. If required, enter an explanatory text in the Remarks field.

  5. This is optional.

  6. Check your specifications.

  7. Send the application.

Result

The claim is transferred to the SAP Systerm and assigned to the appropriate person there for processing.