Entry of Partner Data in a Service Notification
Use
A partner is a company or person, with whom you can or must come into contact when conducting business.
To process a service notification from start to finish, you need to know the organizational structures involved. These structures are primarily of importance in a later phase of processing, for example, if you create a service order for the service notification and want to bill the costs.
Therefore, you should enter the
Sales organization
,
Distribution channel
and
Column
under location data, before you enter the following partner data in the notification header:
Sold-to-party
Here you enter the master record number of the customer, where the service object is located.
Contact person
If you know the person who is responsible for the service object, enter their user number (for example, the person who called because of the object).
Purchase order number and purchase order date of the customer
Features
If a service contract exists in the technical object specified in the notification and Customizing has been maintained accordingly, the system automatically enters the number of the service contract with contract item in the field
Sales Document.
This contract is copied into the order automatically when the order is created. If a service contract exists, the system also automatically proposes a specific order type.
From the initial screen for the service notification, you can call up the partner data screen and enter any number of partner functions, depending on which service object and which type of notification is involved.
In addition, you can call up address and other contact data in a dialog box.
Note
Depending on your requests, the fields for customer and contact person data can be set for a particular partner function in Customizing during system implementation (for example, if the equipment partner for customer notifications is always the sold-to-party).
For more information about partners, see Partners in PM/CS Processing .