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 Complaint Against a Vendor

Definition

A complaint against a vendor is a quality notification type (Q2) that deals with a problem involving poor-quality goods or services delivered by a vendor or manufacturer.

Use

You can use a notification for a complaint against a vendor to record and process a problem that was confirmed in a delivery.

Integration

In a quality notification for a complaint against a vendor, you can specify one or more reference objects . A reference object has a relationship to the problem in a quality notification. A complaint against a vendor may include the following reference objects:

  • Vendor

  • Material / batch

  • Material document (goods receipt)

  • Purchase order

  • Purchase organization

  • Purchasing document

  • Inspection lot

  • Serial number

  • Device data

  • Notification number (field in which you can reference a quality notification that was used as a copy model)

  • Reference number (field in which you can assign an external reference number to a notification; for information purposes only)

When you process a quality notification for a complaint against a vendor, you can also display the following supplementary information for a vendor:

  • Buyer’s negotiation sheet

  • Summary of important information for the vendor/material (for example, quantities of materials ordered from vendor, vendor prices and conditions, and so on).