A complaint against a vendor is a quality notification type (Q2) that deals with a problem involving poor-quality goods or services delivered by a vendor or manufacturer.
You can use a notification for a complaint against a vendor to record and process a problem that was confirmed in a delivery.
In a quality notification for a complaint against a vendor, you can specify one or more reference objects . A reference object has a relationship to the problem in a quality notification. A complaint against a vendor may include the following reference objects:
Vendor
Material / batch
Material document (goods receipt)
Purchase order
Purchase organization
Purchasing document
Inspection lot
Serial number
Device data
Notification number (field in which you can reference a quality notification that was used as a copy model)
Reference number (field in which you can assign an external reference number to a notification; for information purposes only)
When you process a quality notification for a complaint against a vendor, you can also display the following supplementary information for a vendor:
Buyer’s negotiation sheet
Summary of important information for the vendor/material (for example, quantities of materials ordered from vendor, vendor prices and conditions, and so on).