Show TOC

 Conflict Handling

Use

During the synchronization process between Mobile Travel Expenses (MTR) and the SAP system conflicts can occur if a trip is changed offline and in the SAP system at the same time.

Principles

Online/Offline conflicts are treated as follows:

  • An SAP system trip is not immediately overwritten if it has been changed in both the SAP system and MTR since the last synchronization took place.

  • If the trip causing the conflict contains credit card items, the system with control of the credit card document buffer must “win” the conflict. The offline user is informed that this will take place upon the next synchronization.

  • If the trip causing the conflict does not contain credit card items, the offline user is informed of the conflict and has the option of forcing the changes or copying the SAP system status of the trip into the offline application.

    Note Note

    In both scenarios, the approval of trips takes place in the same way as for other changes.

    End of the note.

If a conflict occurs with a trip that does not contain credit card items, you can display the affected trip as follows:

  • Trips that were changed offline can be displayed by clicking on the start date.

  • Trips that were changed in the SAP system can be displayed by choosing the conflict icon in the status column.

Conflict cases involving trips without credit card items

Changed in SAP system

Deleted in SAP system

Changed Offline

Conflict

Conflict

Deleted Offline

Conflict

No Conflict

  • Conflict: Offline trip changed, SAP system trip changed When you display the SAP system trip, you can choose which version you want to use.

    Two buttons are provided for making this choice - Adopt R/3 Version and Adopt Offline Versio n.

  • Conflict: Offline trip changed, SAP system trip deleted

    When you display the trip in the SAP system you can either decide to also delete the offline trip ( Delete Offline Version ), or to recreate the trip the SAP system ( Create Trip in R/3 ).

  • Conflict: Offline trip deleted, SAP system trip changed

    When you display the trip in the SAP system, you can decide to keep the SAP system trip ( Adopt R/3 Version ) or to delete the SAP system trip ( Adopt Offline Version ).