Show TOC

 Customer Complaint

Definition

A customer complaint is a quality notification type (Q1) that deals with a problem involving poor-quality goods or services delivered to a customer.

Use

You can use a notification for a customer complaint to record and process a problem that is reported by a customer.

Integration

In a quality notification for a customer complaint, you can specify one or more reference objects . A reference object has a relationship to the problem in a quality notification. A customer complaint may include the following reference objects:

  • Customer

  • Material / batch

  • Sales order

  • Sales organization

  • Division

  • Distribution channel

  • Delivery

  • Inspection lot

  • Serial number

  • Device data

  • Notification number (field in which you can reference a quality notification that was used as a copy model)

  • Reference number (field in which you can assign an external reference number to a notification; for information purposes only)

  • Purchase order number

  • Purchase order date

When you process a quality notification for a customer complaint, you can also display the following supplementary information for a customer:

  • Sales summary

  • Summary of important customer information (for example, order data, terms of payment, transaction data, and so on).