A customer complaint is a quality notification type (Q1) that deals with a problem involving poor-quality goods or services delivered to a customer.
You can use a notification for a customer complaint to record and process a problem that is reported by a customer.
In a quality notification for a customer complaint, you can specify one or more reference objects . A reference object has a relationship to the problem in a quality notification. A customer complaint may include the following reference objects:
Customer
Material / batch
Sales order
Sales organization
Division
Distribution channel
Delivery
Inspection lot
Serial number
Device data
Notification number (field in which you can reference a quality notification that was used as a copy model)
Reference number (field in which you can assign an external reference number to a notification; for information purposes only)
Purchase order number
Purchase order date
When you process a quality notification for a customer complaint, you can also display the following supplementary information for a customer:
Sales summary
Summary of important customer information (for example, order data, terms of payment, transaction data, and so on).