Program that defines the screen presentation on the basis of the CIC profile and executes all component programs.
By defining a framework, you define the screen layout and components that can be used in the
CIC
. You define the framework in Customizing.
Activity |
Menu Path |
---|---|
Define framework |
|
Note
The reference clients in
SAP Media
contain the
FW_STD_03 (17 inches)
and
FW_STD_04 (21 inches)
framework IDs for a CIC with telephony integration and the
FW_STD_05 (17 inches)
and
FW_STD_06 (21 inches)
framework IDs for a CIC without telephony integration.
The
FW_STD_AMC
(17 inch with telephony integration)
and
FW_STD_AMC21
(21 inch without telephony integration)
framework IDs are supplied for integration of an ad spec editor in docking control.
A framework involves configuration tables, a framework screen, a blank default subscreen, titles and components.
The framework screen and components have a decisive influence on the framework.
The framework screen you select, defines the way in which the screen is divided. The following framework screens are available to you in Customizing:
Screen with two tab pages positioned one above the other
Screen with six vertical screen areas (slots)
Screen with L-shape screen areas (slots)
Screen with docking control
You can assign components without restriction on a framework screen with six vertical slots. Different slot sizes in framework screens with L-shape slots and framework screens with docking control lead to a restriction during selection and positioning of components.
The
Navigation and Application Area
take up the greatest amount of space on the screen in an L-shape framework. The
Navigation
and
Application Areas
can be used to include additional components. In conjunction with the
Business Partner Search
, they make up the L-shape framework.
The L-shape screen division improves integration of contact-specific data and processes in the CIC. Call center agents can complete most of their work within the
CIC
.
If the corresponding settings have been made in Customizing, the
Navigation
and
Application Area
can be made larger and smaller using a button.
See also: Navigation and Application Area
The ad spec editor can be incorporated on a tab page in the
Navigation Area
or on a separate dialog box.
See also: Ad Spec Editor
The
Application Area
and HTML docking control take up the greatest amount of space on the screen in a framework with docking control. The
Application Area
can be used to include additional components. An editor for designing ad specs can be incorporated in the HTML docking control. In conjunction with the
Business Partner Search
, they define the framework.
The docking control occupies a third of the right hand section of the screen in its default display format. You can increase or decrease its size using the corresponding buttons. Docking control can also be activated in the full screen mode so that you can use the entire screen area to design the ad spec.
See also: Ad Spec Editor
The framework does not contain a
navigation area
.
The
Application Area
has been increased instead so it now occupies two thirds of the screen width and therefore improved screen ergonomics for entering classified ad orders in conjunction with docking control. Components that are assigned to the
Navigation Area
in an L-shape framework can be assigned to the
Application Area
here.
You can also use a button to switch the
application area
to the full screen mode in this framework. Docking control is minimized dynamically here.
See also: Navigation and Application Area
By assigning components to a framework, you specify which components you want to use in the
CIC
and the way in which these components are to be displayed on the screen.
See also: Component
Features of components are described in a component or configuration profile.
Component profiles are assigned to a CIC profile with a framework and the profile types for components that are assigned to the framework specified. This defines which components are used with which characteristics in the
CIC
.
Since you can create several CIC profiles for each framework, the same framework can lead to various screen views even if the same components have been assigned to the framework. You cannot use the same component with different component profiles within a framework. This means that a component can only be assigned to a framework once.
See also: CIC Profile
You have assigned a CIC profile to a call center agent or group of call center agents. This means that call center agents in the
CIC
can work with individually configured user interfaces.
See also: Assigning a CIC Profile to a Call Center Agent
Note
You can display the framework and CIC profile that have been assigned to a call center agent in the CIC via
.