When your business users logon on with logon ID and password, inevitably some forget their password. To help these users, you can enable a logon help link on the Welcome screen.
This topic describes the Java Server Pages (JSP)-based application for logon help. In SAP NetWeaver Application Server (AS) Java SPS 12 a Web Dynpro application for logon help replaced the JSP-based application. Use this procedure if you have upgraded from a previous release and want to continue to use the JSP-based application.
For more information, see Enabling Users to Reset Their Own Password.
If users supply the required information correctly, this application offers the following forms of logon help:
· Users can reset their passwords
The system sends the users a new password by e-mail:
· Users can request help from the system administrator for all other problems.
The user can enter a text message, which the system sends to the system administrator.
The following information is required:
· Logon ID
· E-Mail address
· First name
· Last name
· This procedure requires you to restart the AS Java, so you should plan for the required downtime while the AS Java restarts.
· You have configured e-mail notification. Without e-mail notification, business users cannot receive new passwords.
For more information, see Configuring E-Mail Notification.
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1. Configure the required user management engine (UME) properties.
For more information about editing UME properties, see Editing UME Properties.
Set the UME property ume.logon.logon_help to TRUE.
Any user with the UME action UME.Logon_Help uses the Web Dynpro-based logon help regardless of the setting of this property.
2. Restart the AS Java.