Creating Dispute Cases during Processing of Account Statements 

Use

From SAP R/3 Enterprise 4.70, you can create dispute cases when you are processing account statements. You can use this option to include account statement items with disputed residual items in the dispute case and to assign the dispute case to a processor.

In Release SAP R/3 4.6C, you can use this option to create dispute cases when you are posting the clearing document or subsequently from the document display.

As an alternative to the procedure for creating dispute cases manually during processing of account statements described here, you can also use the automatic creation of dispute cases in all releases specified. For more information, see Creating Dispute Cases Automatically.

Prerequisites

The postprocessing of the account statement items is completed as far as possible; that is, all of the deductions specified in the note to payee should, as far as possible, have been posted in the subledger (posting area 2).

Procedure

       1.      You are in the account statement processing that you access from the SAP Easy Access screen via Accounting ® Financial Accounting ® Banks ® Incomings ® Account Statement ® Postprocessing.

       2.      Choose Create Dispute Case.

       3.      In the dialog box, enter the required data (attributes, notes).

                            a.      If the subledger accounting document contains exactly one residual item, enter the required data on the detail screen for creating dispute cases.

                            b.      If the subledger accounting document contains several residual items, you can decide in the dialog box which dispute cases you want to create. Choose Detail View: Dispute Case to enter notes and additional attributes on the respective detail screen.

       4.      Save the dispute case(s).

Result

Dispute cases that you create from account statement processing contain links to the account statement item and the respective residual item.