Displaying Actions 

Use

You can display all of the correspondence that belongs to the dispute case. In a view similar to a correspondence history, you can see an overview of all of the correspondence for this dispute case.

Prerequisites

To display actions in Dispute Case Processing, you require authorizations for activity F_03 in your authorization profile.

Features

From the action overview, you can use the following functions:

·        Preview

You can create a preview of correspondence that has not been processed yet, that is, not sent yet.

·        Action Details

·        Action details provide information about the action configuration from Customizing, about the recipient, and about processing.

·        Storage

You can use this function to access the optical archive for correspondence that has been processed and archived. This enables you to see the original correspondence to the customer.

·        Processing Log

For correspondence that has been processed, you can call up the processing log.

·        Information for Action Definition

You can display the action description from the action definition in Customizing.

·        Details

You can also call up further, mostly technical details for the correspondence.

For more information about the action list, see the functions of the action list.

Activities

...

       1.      Call up the case in Dispute Case Processing.

       2.      Choose  Actions  and then Display Actions.