Creating Dispute Cases in Financial Accounting 

Use

In various transactions in Financial Accounting, you can create one or more dispute cases. The system determines the environment of the accounting document or account statement item displayed or being processed and transfers relevant data and linked objects to the dispute case. This makes it easier for you to create dispute cases from the application.

You can also create dispute cases in dispute case processing. For more information, see Creating Dispute Cases in Dispute Case Processing.

Integration

You can create dispute cases from the following transactions:

·        Document Display

·        Document Change

·        Account statement processing (from SAP R/3 Enterprise 4.70)

·        Line item list

·        Clearing transactions

Prerequisites

If you want to use the proposal values for attributes and notes, you have defined these in the settings for SAP Dispute Management Process Integration, partially via Customizing and partially via customer enhancements.

Features

When you create dispute cases, the attributes (for example, processor, reason, priority, external reference, contact person) and notes that you enter in the dialog box are included in the dispute case. The system also adds the line items concerned as disputed objects and uses the environment to determine other objects that could be helpful in processing the dispute case (customer, invoice for a residual item, billing document, from SAP R/3 Enterprise 4.70, also account statement items); the system adds these other objects to the dispute case. The system determines the disputed amount from the disputed line items and saves it in the dispute case as an attribute.

When you create a dispute case in dispute case processing, you can add the disputed objects to the dispute case via the line item list. The system determines the disputed amount from the selected line items and saves it in the dispute case as an attribute. It also transfers the attributes determined in Financial Accounting, provided these have not been entered in dispute case processing already.