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Procedure documentation Free Returns Locate the document in its SAP Library structure

Y ou use free returns if you wish to return an amount that you do not manage as an item in the current account system. This, for example, can involve one item of several items from a collective bank transfer that you wish to return. However, since this item is not managed as a single item, you must first create an own payment order for this.

Prerequisites

Before you can create a free return, you must first have pre-defined return reasons for the transaction type of the item in the Implementation Guide (IMG) by choosing Account management ® Returns.

Procedure

  1. Choose Account management ® Payment order ® Create (special) ® Return order.
  2. Specify the original transaction type, the medium, the payment method and also the returning party's data and the amount in transaction currency.
  3. This brings you to an input screen for the detailed information on the return. Make the necessary entries and choose a return reason.
  4. This brings you to an input screen. Enter the necessary data.

Result

The system generates and updates a payment order with the ordering party and recipient of the return. If and how notification of the business partners involved is supported, depends on your Customizing (in the Implementation Guide (IMG). Choose Account management ® Returns).

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