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Procedure documentation Voiding Dispute Cases Locate the document in its SAP Library structure

Use

If you want to “delete” a dispute case that has not been completely resolved, for example, because it was created in error, you can void it. This means that the dispute case still exists in the system, but is no longer considered by the process integration.

Prerequisites

In Customizing for Dispute Case Processing, under Status Management ® Create Status Profile, you have defined a status in the status profile that you use, and the system status of this status is 009 Voided/Deleted/Reversed.

Procedure

To void a dispute case, set a status that has the following system status 009 Voided/Deleted/Reversed in the dispute case. Which status this is depends on your Customizing settings.

Result

The voided dispute case is no longer considered by the process integration. More specifically, this means that you can create new dispute cases for the disputed and resolved objects from the voided dispute case.

Caution

You can no longer change the dispute case. In particular, you can no longer change the status of this dispute case. This means that you cannot reset the voiding of a dispute case.

 

 

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