Dispute Cases 

Definition

The dispute case is the central object in SAP Dispute Management. It gives you access to all of the information that you need to process dispute cases based on receivables.

Structure

For a general description of the structure of cases, see The Called Case Screen in the component Case Management.

Note the following special features of SAP Dispute Management:

Attribute

The dispute case has a series of specific attributes, including amount fields. For more information about the amount fields, see Amounts in Dispute Cases.

Process Route

The process route is not used in the component SAP Dispute Management.

Linked Objects

The Customizing settings in your system determine the structure of the case record that contains the linked objects.

Since the process integration with Accounts Receivable automatically adds, changes, or deletes links to SAP business objects in the case record, part of the case record must have a fixed predefined structure. This part of the case record has the following structure:

·        The link to the business partner to which the dispute case refers is located under the structure node Business Partner.

·        The links to open items that are currently disputed are under the structure node Disputed Objects. These can be residual items, invoices, credit memos, or partial payments.

·        Under the structure node Resolved Objects you can see the links to line items that were disputed at an earlier time during the processing of this dispute case, but which have since been cleared in accounting. These can be residual items, invoices, credit memos, or partial payments.

·        Under the structure node Items Assigned during Clearing, you can see the links to credits and partial payments that were cleared against the disputed items of the dispute case during clearing.

·        Under the structure node Other Objects you can see links to SAP business objects that were inserted in the dispute case automatically by the process integration for information purposes, and that are to help in the processing of the dispute case. These can be invoices, account statement items, accounting documents, individual customer billing documents, customers, or dispute cases.

In this part of the case record, links to objects are added, changed, or deleted exclusively by the process integration automatically. You cannot change this part of the case record manually. However, the case record can contain any number of additional customer-specific structure nodes, under which you can add links to objects manually.