SAP Utilities 
Purpose
SAP Utilities (SAP IS-U) is a process-oriented sales and information system that supports all services of utility and waste disposal companies. You can use SAP Utilities to manage and bill residential, commercial and industrial, and prospective customers.
With today’s deregulated markets and increasing competition, it is important that you address your customers’ needs as best as possible, use operative information tailored to their specific requirements, and maximize revenue potential. As an integrated part of mySAP ERP, SAP Utilities provides you with all the benefits of a comprehensive and effective Enterprise Resource Planning (ERP) System.
SAP Utilities helps you to keep you business processes as streamlined and as efficient as possible. As a single software solution, SAP Utilities eliminates incompatible and isolated information in the back office. With SAP Utilities, you can access data at any time from diverse business areas, providing you with the information you need to make the right decisions.
Integration
Solution Portfolio SAP for Utilities
SAP Utilities is part of the solution portfolio SAP for Utilities. Part of this portfolio is the integration with the following applications:
Application |
Documentation |
mySAP Customer Relationship Management |
SAP Help Portal (help.sap.com)mySAP Business Suite ® SAP Customer Relationship Mgmt. |
SAP NetWeaver Business Intelligence |
SAP Help Portal (help.sap.com) SAP NetWeaver ® SAP NetWeaver
2004s (or other
release) ®
English ® SAP NetWeaver by Key
Capability ® |
SAP NetWeaver Portal |
SAP Help Portal (help.sap.com) SAP NetWeaver ® Portal Content |
SAP Utilities Customer E-Services |
SAP Solution Manager |
You can use
the 
Plant Maintenance
(PM), Customer
Service (CS) and Sales and
Distribution (SD) SAP ECC application components to bill service orders,
service contracts, services, and the sale of goods. Due to the large number of
postings from billing and budget billing requests, these are posted in a
subledger in Contract Accounts
Receivable and Payable (FI-CA).
SAP
Utilities uses SAP Business
Workflow to automate the processing of its many business processes. Common
workflows include initial creation of a service connection and the
disconnection of devices.
Features
SAP Utilities
●
With Basic
Functions you manage addresses and regional structures. You can generate
schedules for meter reading, budget billing, and billing.
●
With Master Data
you manage data that remains fixed for long periods of time. In IS-U, this
data includes the business partners, contracts and contract accounts,
connection objects (buildings and real estate) and the premises,
installations, and device locations contained therein.
●
With Device
Management you manage
the installations, meter reading, and the certification of all
devices for a utility
company.
●
The Billing component
is used for billing the standard divisions: Electricity, gas, water/waste water, district
heating, and multimedia
services
(for example, cable TV).
●
With Invoicing you
group services and invoice them on one bill. You can also use Invoicing to calculate and
charge duty, fees, and
taxes.
●
In Customer Service
you can use the Customer Interaction
Center (CIC) or Front Office to
display all data and start specific business processes. In Internet-Self-Services
your customers can send you new data or changes to their
existing data via the
Internet. For example, they can grant you collection authorization or register
a move-in.
●
Energy Data
Management (EDM) is a solution that meets the requirements of interval
reading, schedule management, and the billing of interval energy consumption.
EDM includes
the following functions:
○ Central database for energy data (Energy Data Repository)
○ Settlement and schedule management using the settlement workbench
○ Billing of profiles using real-time-pricing billing (RTP billing)
●
Intercompany Data
Exchange (IDE) fulfills the requirements of the deregulated market.
IDE includes
the following functions:
○ Infrastructure for processing deregulated business processes
○ Unbundling
○ Data exchange processes
○ Change of supplier processes
○ Bill and payment processing in the deregulated environment
●
Work Management
combines various SAP components and enhances them to include industry-specific
functions for planning, calculating, executing, and billing work orders.
●
SAP Waste and
Recycling (IS-U-WA) is a comprehensive logistics, billing, service, and
customer service system that covers all the business processes required
by a waste disposal
company.
●
