Customer Service
Roles
Service Supervisor
Web Templates
Peculiarities
Queries
Analysis of Notifications – Customer Service
Analysis of Causes – Notification (CS)
Tasks – Notification (CS)
Activities – Notification (CS)
Regional Problem Distribution (Customer)
Planned/Actual Cost Deviation (CS)
Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)
Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR) 2
Budget Proposal (Budget Category %)
Budget Proposal (Periodic)
Budget Proposal (Objects
Budget Proposal (Simulated Costs)
Budget Comparison (Actual Costs)
Budget Comparison (Planned Costs)
Budget Check (Budget)
Budget Check (Planned Costs)
Actual Costs Comparison (Zero-Based)
Actual Costs Comparison (History-Based)
InfoCubes
Notifications
Notifications - Activities
Notifications - Tasks
Notifications - Items
Notifications - Causes
Service Orders
Service Orders - Operations
Service Orders: Costs and Allocation
Simulated Maintenance Costs
Budget Data for Plant Maintenance (Transactional)
Plant Maintenance Budget Data (MultiProvider)
ODS Objects
Downtime Notification
Mean Time To Repair (MTTR) and Mean Time Between Repair (MTBR)
DataSources
Notification Number 2 (with Stability Study Fields)
Maintenance Item Attribute
Maintenance Item Text
Task List Attributes
Task List Text
Plant Maintenance Planned Costs
InfoSources
Service Orders
Service Orders - Operations
Service Orders: Costs and Allocation
Maintenance Item
Task List
Plant Maintenance Planned Costs
Characteristics
Budget Category
Budgeting Method
Budget Use
Plan Scenario
Key Figure Category
Planning Scenario
Process Chains
Process Chain: Initialization for MTTR and MTBR
Process Chain: Delta Upload for MTTR and MTBR