Process Integration with Accounts Receivable Accounting 

Use

With SAP Dispute Management, you can manage dispute cases that refer to objects in Accounting. Examples are underpayments or overdue items. The process integration has the following tasks:

·        Simplify the entry of such dispute cases

·        Make the dispute cases visible in the Accounting transactions

·        Update the information in the dispute case in clearing transactions (for example, incoming payment or offsetting credit memos)

This enables accounting clerks to include other colleagues and departments in finding a solution to the dispute case from transactions that they know, and enables these other colleagues and departments to check the current status of the dispute case. The automatic update of dispute cases in clearing transactions means that the processor of a dispute case is always informed about the last activities in accounting and can react in good time.

Workflow

       1.      In different situations, you may have to create dispute cases and ask a clerk to check the facts.

       2.      During processing, the individual processing steps in the dispute case are logged and the accounting results (incoming payment, credit memo clearing, transfer posting, write-off) are updated in the dispute case.

       3.      Finally, the dispute case is closed with a corresponding status change in order to document the closing and success of processing.

Example

You may have to create dispute cases in the following situations:

·        When you are clearing open items as a result of an incoming payment to check the validity of residual items (deductions)

·        In the line item list to check overdue items