Line items that are included in dispute cases as disputed objects also define the value of the dispute case. In clearing transactions, the system analyzes whether the clearing was caused by a payment, a credit memo, or another transaction (for example, write-off). It updates the proportion in the amount fields of the dispute case and reduces the disputed amount. The cleared line item is classified as a resolved object and new residual items, which refer to the cleared items, are added as disputed objects.
You use the usual clearing transactions, for example, for incoming payments, and clear items that are contained in dispute cases as disputed objects.
Automatic inclusion of residual items in the dispute case
Residual items that arise from clearing are included in the dispute case as new disputed objects if you created the residual item on the tab page Residual Item during the processing of open items.
Automatic inclusion of partial payments in the dispute case
Partial payments are also included in the dispute case as new disputed objects if you created them on the tab page Partial Payments during the processing of open items.
Splitting the dispute case
If you want to release one of the new residual items from the dispute case, choose Create Dispute Case. In the dialog box that appears, you can enter attributes and notes for the new dispute case (same as the procedure Creating Dispute Cases during Open Item Clearing). The original dispute case is split, that is, the original disputed amount and the current disputed amount are reduced by the amount of the item released.
Transferring receivables
If you want to transfer a receivable to a different business partner, then select the item in the clearing transaction. For the offsetting item, use the posting key for residual items. In this case, the new business partner is also included in the dispute case.
During clearing, the cleared line items are included in the dispute case as resolved objects, and the new line items are included as disputed objects. The amounts change in accordance with the rules described under Amounts in Dispute Cases.
The system includes credits and partial payments offset during clearing in the dispute case as Items Assigned during Clearing, provided they were not already included in the dispute case. If these credits or partial payments were previously included in a different dispute case, then they are released from that case. This increases the original disputed amount.