SAP Dispute Management for FI-AR (FIN-FSCM-DM) 

Purpose

This component contains functions for processing receivables-related dispute cases. It supplements the logistics process chain Purchase Order – Delivery – Invoice – Payment in the stage between invoice and payment if there are discrepancies with the customer.

Implementation Considerations

In business relationships, business partners frequently reduce the amounts of payments. These reductions have usually not been agreed with the payment recipient and therefore, the payment recipient has to investigate and resolve them.

SAP Dispute Management is therefore particularly interesting if one or more of the following factors apply to your company:

●     Numerous underpayments by customers

●     Long processing times for these cases

●     Complex company and communication structure

As coordinator for dispute cases, the component enables you to structure your investigations, and to distribute and manage the results for all parties involved in your company.

Integration

SAP Dispute Management for FI-AR (FIN-FSCM-DM) is part of the solution mySAP Financials Financial Supply Chain Management and consists of two subareas:

●     Dispute Case Processing

●     Process Integration of Dispute Case Processing with Accounts Receivable

 

Integration with Other SAP Components

Required Function	Required Component	Obligatory Integration
Create dispute cases from accounting	Accounts Receivable (FI-AR) from SAP R/3 4.6C	Yes
Links to documents from accounting
Links to the business partner (customer) from accounting
Link billing documents with the dispute cases	·         Sales and Distribution (SD) ·         Customer Relationship Management (CRM)	No
Analyze results from SAP Dispute Management	SAP Business Information Warehouse (SAP BW) from Release 3.2	No
Create dispute cases from SAP Biller Direct	SAP Biller Direct (FIN-FSCM-BD) from Release 3.0	No
Create dispute cases from SAP Collections Management	SAP Collections Management (FIN-FSCM-COL) from Release 3.0	No
Consider dispute cases to be collected in the collection strategy	SAP Collections Management (FIN-FSCM-COL) from Release 6.0	No

 

If you use SAP R/3 4.6C, SAP R/3 Enterprise 4.70, or mySAP ERP 2004 for your Accounts Receivable, accounting and dispute case processing are in different systems.

If you use mySAP ERP 2005 or a later release for your Accounts Receivable, then you can run accounting and dispute case processing in one system or in different systems.

For more information about the multiple system scenario, see the SAP Dispute Management Configuration Guide for FI-AR. You can display this configuration guide by calling the business process FI-AR: Dispute Resolution in SAP Solution Manager. You can also view the configuration guide as PDF file on SAP Service Marketplace at service.sap.com/fscm. Choose Media Library ® Documentation ® SAP Dispute Management ® Configuration Guide SAP Dispute Management 6.0.

Features

In the case of an underpayment, you can create a dispute case in the system. Here you can collect all of the data and information required for processing the case. This is data that already exists in accounting and new data that you enter for a dispute case.

During processing of a dispute case, you can use the functions for the workflow and for creating correspondence.

You can usually create a dispute case from the transaction where you determine the underpayment. For example, postprocessing of an account statement or analysis of overdue open items. When you create the dispute case, the system copies information from the accounting document (for example, disputed amount) into the dispute case automatically.

However, you can also create a dispute case independently of the transactions in accounting in dispute case processing.