Closing Dispute Cases Using Automatic Write-Off 

Use

If you do not want to continue processing a dispute case, you can close it by means of automatic write-off. To do this, you set an escalation reason and schedule the program for automatic write-off.

Prerequisites

In Customizing for Dispute Case Processing, under Process Integration ® Define Automatic Status Changes, you have defined a status for automatic closure.

In Customizing for Process Integration with Accounts Receivable Accounting under Automatic Write-Off of Dispute Cases ® Edit Settings, you have defined an offsetting account.

Activities

       1.      Schedule the program Close Dispute Cases Using Automatic Write-Off (UDM_AUTOWRTOFF).

       2.      In the log for the background job for the program, you can see a list of dispute cases selected for automatic write-off.

The job name for the automatic write-off of dispute cases is RFDM2000. The log contains all the information about the dispute cases to be written off (for example, error messages and clearing document numbers).

To see the result of the program run, choose System ® Services ® Jobs ® Job Overview. If you use a multiple system scenario, the log is in the corresponding accounting system.

       3.      If the system terminates the background processing or ends with error message FDM_AR150, you can restart the processing with program RFDM2010.

In all other cases, start program UDM_AUTOWRTOFF again.

The system only writes off line items automatically if the deadline for cash discount has passed.

       4.      Result of the program run: The system has written off the open line items of the dispute cases automatically and closed the dispute cases.