Customer Service (CS)
Displaying an Installed Base
Processing an Installed Base
Displaying Service Agreements, Sales Orders, and Billing Documen
Processing Service Agreements
Displaying Warranties
Processing Warranties
Customer Interaction Center (Front-Office)
Customer Interaction Center Administration
Contact History for Groups and Agents
Displaying Service Notifications and Service Orders
Processing Service Notifications and Service Orders
Processing the Solution Database
Processing a Sales Order and Customer Repairs Order
Processing a Sales Order Settlement and Billing Document