Closing Dispute Cases 

Use

When a dispute case no longer contains any disputed objects, you can close it. Depending on the release of your accounting system, you have the following options:

Release-Dependent Options for Closing Dispute Cases

Release	Option
·        SAP R/3 4.6C	·        Manual closure by processor
·        From SAP R/3 Enterprise 4.70	·        Manual closure by processor ·        Automatic closure by system

 

The automatic closure by the system takes place when the last disputed object is cleared. It therefore reduces the manual effort for the processor of the dispute cases.

In contrast, manual closure has the advantage, for example, that a processor can carry out closing activities before closing the dispute case.

In Customizing, you define which procedure you want to use for each case type.

Prerequisites

The dispute case must not contain any disputed objects.

Manual Closure

In Customizing for Dispute Case Processing, under Status Management ® Create Status Profile, you have defined a status in the status profile that you use, and the system status of this status is 007 Closed or 008 Confirmed.

The status that is to be set on closure of the dispute case must be a valid subsequent status of the current status of the dispute case in accordance with the Customizing settings in your status profile.

Automatic Closure

In Customizing for Dispute Case Processing, under Status Management ® Create Status Profile, you have defined a status in the status profile that you use, and the system status of this status is 007 Closed.

The status that is to be set on closure must be a valid subsequent status of the current status of the dispute case in accordance with the Customizing settings in your status profile.

In Customizing for Dispute Case Processing, under Process Integration ® Define Automatic Status Changes, you have defined a status for automatic closure.

Procedure

Manual Closure

To close a dispute case manually, in the dispute case set a status that is assigned to the system status 007 Closed or 008 Confirmed. Which status this is depends on your Customizing.

Automatic Closure

By defining the above-mentioned status in Customizing, you have fulfilled all requirements. The system closes the dispute case automatically when the last disputed object is cleared.

Result

You can no longer change the dispute case once it has been closed.

However, if you have only closed the dispute case without confirming it, you can process the dispute case further. You can do this in two ways:

·        Manually, using Restart, whereby you can set a status in the dispute case that permits processing again.

·        Automatically by resetting the clearing of items assigned to the dispute case as resolved objects. For more information, see Effects of Resetting Clearing On Dispute Cases.

If you have confirmed the dispute case, you can no longer restart processing.