You have to start the processing for all correspondence that is not sent or printed directly. You have the following options:
· In Dispute Case Processing via the action list: This can be useful if correspondence is to be sent quickly and the correspondence type (action) concerned is configured such that it is normally processed by the program RSPPFPROCESS (Processing via Selection Report).
· Via program RSPPFPROCESS
To execute actions in Dispute Case Processing, you require authorizations for activity F_02 in your authorization profile.
Processing actions using program RSPPFPROCESS
The case ID of the relevant dispute case is in the field Application Key.
In addition to processing actions, you can also use this function for reorganization purposes. If you want to delete actions, on the selection screen, select the indicator Permit Deletion of Actions.
Start processing of actions in Dispute Case Processing (action list)
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1. In Dispute Case Processing, call up the dispute case in change mode.
If the dispute case has been closed or confirmed, you can also call up the case in display mode.
2. Choose Actions and then Execute Actions.
3. Select the action that you want to process.
4. Choose with the quick info text Execute Actions.
If you want to recreate correspondence that has already been processed, carry out the following activities:
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1. Select the actions that you want to process.
2. Choose with the quick info text Repeat Action. Depending on your configuration settings, the actions are either executed immediately or you have to select with the quick info text Execute Action.
You can only repeat actions from the action list.
Processing actions using program RSPPFPROCESS
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1. Choose Dispute Management ® Periodic Processing in Dispute Case Processing ® Processing Actions.
2. Enter your selection criteria.
3. Choose with the quick info text Execute.
4. Select the actions that you want to process.
5. Choose with the quick info text Execute.