Entering content frame

Process documentation Returns Locate the document in its SAP Library structure

Purpose

The business processes described in the process Cross-System Delivery (Intra-Company-Code and Cross-Company Code) can mostly be reversed using returns processing.

Process Flow

This graphic is explained in the accompanying text

  1. Manually create a returns order in the ordering system.
  2. The returns order creates an unchecked delivery in the supplying system.
  3. You must then manually convert the unchecked delivery into a delivery.
  1. The system then posts the goods receipt into the unrestricted-use stock or into the returns blocked stock. As soon as the goods have been posted into the unrestricted-use stock, the system reports this to the SAP APO system.
  2. The credit memo is created in the ordering system with reference to the returns order. For cross-company-code deliveries, you must create the internal credit memo manually.

 

 

 Leaving content frame