Correspondence Created Manually 

Use

During dispute case processing, you may have to create and send correspondence manually.

Integration

If, in Customizing for SAP Dispute Management under Dispute Case Processing ® Correspondence ® Define and Configure Actions, the correspondence (action) is configured such that Processing via Selection Report is selected as the processing event, you have to start the processing separately. For further information, see Processing Actions.

You can display the correspondence created manually. For further information, see Displaying Actions.

Prerequisites

To create correspondence manually, you have to set the indicator Display in Toolbar in the action definition. You can make this setting in Customizing for SAP Dispute Management under Dispute Case Processing ® Correspondence ® Define and Configure Actions. To do this, choose the detail view of the action definition concerned and then the tab page Action Definition.

To create correspondence manually, you require authorizations for activity F_03 in your authorization profile.

Features

This function provides all of the actions for which the indicator Display in Toolbar is set in Customizing.

The correspondence recipient is proposed either via the contact person key or from the contact person fields from the dispute case. For more information, see Using Contact Persons.

Activities

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       1.      In Dispute Case Processing, call up the case in change mode.

       2.      Choose  with the quick info text Create Correspondence.

The correspondence is created, and the system saves the dispute case.

A dialog box appears.

       3.      Enter the data required for creating correspondence.

You can change the contact person proposed by choosing either Change Contact Person or Get Contact Person. If the contact person key does not exist in the dispute case, the fields in the dialog box are ready for input. The contact person changed is only used for this correspondence and is not saved in the dispute case.

All of the notes from the dispute case that are visible externally are offered for selection. You control whether a note is visible externally in Customizing under Text Profile ® Create Text Profile via the indicator Not Visible Externally in the relevant text IDs.

       4.      Select the notes required for the correspondence. If you do not select a note, no note is output within the correspondence. The notes selected are available for the correspondence.

       5.      Choose  with the quick info text Create Correspondence.

A dialog box appears informing you which correspondence was created and to whom it was sent. You can terminate the correspondence creation here if necessary.

The correspondence selected is created and processed according to the configuration.

Example

The following correspondence is defined for manual requests in the standard Customizing:

·        Query to customer

With this correspondence, a query is sent to the customer.

·        Send information to customer

This correspondence informs the customer about the current status of dispute case processing.