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Function documentation Phoning an Employee from Master Data Processing Locate the document in its SAP Library structure

Use

This function enables you to directly call an employee from HR master data processing using SAPphone. This means that instead of searching for and manually dialing the employee’s telephone number, you only have to click the mouse a few times.

Prerequisites

Before you can use this function, work-center-specific, user-specific settings that are valid for the whole client must be in place.

For more information on SAPphone, see the documentation BC - Basis ® BC-SAPphone ® Telephone Integration with SAPphone.

Features

The phone call to the employee starts, ends, and is processed in the SAPphone dialog box in the Personnel Administration component.

The SAPphone dialog window offers the following functions:

The Dial function initiates the call. The telephone number is passed on to the telephone system which will connect you to the employee’s telephone number. Only your telephone indicates whether the call has been accepted, or if the line is busy.

The Dial and Close function initiates the call as above. However, the dialog box is closed immediately afterwards. It is then no longer possible to create notes or end the conversation, for example, from the dialog box.

With the Note function, you can create SAPoffice documents and store them in a folder. After selecting a folder, you can create a document and enter the text. Once you have saved the document, the phone call is linked to the document, i.e. you can initiate the call from the document by a double-click on the appropriate attachment.

You can call up this function during an ongoing conversation. The phone call is not affected.

You can use the function Start application to carry out activities that have been designated as being suitable for the SAPphone outbox. The activities transfer the data available in the SAPphone dialog box and can be used, for example, to follow up a phone call. You receive a list of tasks that you are authorized to perform.

With the Refresh function, you can adapt the content of the SAPphone dialog box to possible changes in the telephone number or country indicator.

By selecting the Close function, you leave the dialog box. A previously initiated dialing procedure or conversation is not interrupted, and saved notes are not deleted.

Activities

You call up the function Call employee via a menu entry in HR master data maintenance.

The system opens the SAPphone dialog box where you can start, end, and process the call further. The employee’s data is transferred to the dialog window so that you do not have to look up the telephone number of the employee in the master data and key it in.

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