Processing Worklist Items 

Use

With this function, as a collection specialist you can process your worklists in a predefined order. Your worklist items represent business partners in a collection segment. A worklist item describes the receivables due from a business partner. The following are some of the fields displayed for a worklist item:

·        Business Partner

·        Amounts, such as Outstanding, Amount To Be Collected

·        Valuation

·        Priority

As a collection manager, you can manage the worklists of collection specialists and collection groups.

Features

You can use the following individual functions for processing worklists:

·        Process Worklist Items

When you process worklist items that belong to different collection groups, when you start the worklist you have to select the group or groups for which you want to process worklist items. For your worklists you can configure whether all groups are always to be displayed.

As standard, the first time you call up the worklist the first 30 open worklist items with the highest priority are displayed. You can configure this number.

You can display and hide the worklist items completed in the lower screen area via Worklist ® Display/Hide Completed Items.

Once you have completed the open worklist items, by choosing Worklist ® Get Further Items, you can get the next open worklist items assigned to you.

You can display other worklists. For example, you can display the worklist of another collection specialist or the worklist of a collection group.

If you know the business partner and the collection segment, by choosing Process ® Process Receivables ® Other Business Partner, you can process the receivables of the business partner.

For information on processing and completing receivables, see Processing Receivables.

·        Assign Worklist Itemsunder Process ® Assign

If worklist items have been assigned to you incorrectly, you can remove this assignment or assign the worklist items to another collection specialist. The items then disappear from your worklist.

If worklist items have been subsequently assigned to you, these items influence your worklist as follows:

¡        The worklist item assigned has a higher priority than the worklist item with the lowest priority in your current worklist: To see the item in the worklist, choose  with the quick info text Refresh Worklist.

¡        The worklist item assigned has a lower priority than the worklist item with the lowest priority in your current worklist. To see the item, choose Worklist ® Get Further Items.

·        Display Additional Information under Extras

¡        Statistics

Listing of the number of open and completed worklist items per collection group and priority. The completed items are subdivided into items where the business partner was reached and items where the business partner was not reached. The statistics are created for all worklist items assigned to you.

¡        Valuation According to Collection Strategy

Listing of the collection rules and their number of points

¡        Due Date Grid

Graphical overview of the receivables for a worklist item

·        Recreation of the Worklist Items for a Business Partner

Transaction UDM_GENWL_BP

If you have assigned your business partner to a new collection profile, this change is not considered until you create the worklists again. With this function, you recreate the current worklist items for a business partner without creating new worklists.

You should only use the recreation of worklist items for a business partner as an exception since the function is not designed for processing mass data.

When you recreate the worklist items for a business partner, the items already completed are deleted, and the current worklist items are deleted and recalculated and recreated based on the existing receivables. You can also start the function in test mode, meaning that the recreation of the worklist items is logged without changes being made.

 

As collection manager you are responsible for one or more collection groups. You can use the same functions as a collection specialist. However, in contrast to the worklist of a collection specialist, you always see all worklist items that correspond to the search criteria entered. For example, you can display all worklist items for your collection group or all worklist items of a collection specialist. Typically, a collection manager has the following tasks:

·        Determination of the degree of processing of a collection group

To do this, select all worklist items of the collection group and choose Extras ® Display Statistics. You receive a breakdown by collection specialist, collection group, and priority for the open and completed worklist items. The completed items are subdivided into items where the business partner was reached and items where the business partner was not reached.

·        Manual distribution of worklist items to collection specialists

Select the worklist items not assigned for a collection group. Select the items and assign them to collection specialists.

Activities

To process worklists as a collection specialist, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ® Collections Management ® Worklists ® My Worklist.

To process worklists as a collection manager, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ® Collections Management ® Worklists ® All Worklists.