Start of Content Area

This graphic is explained in the accompanying text Authentication for EIC Locate the document in its SAP Library structure

Technical Data

Runtime Technology

Java/Web Dynpro

Technical Name of iView

com.sap.pct.erp.ess.eic_authentication

Technical Name of Web Dynpro Application

sap.com/ess~eic~aut/EICAuthentication

Service Key

EIC_AUTHENTICATION

Available From

SAP NetWeaver 2004s

Data Source

SAP ECC 6.0 or above

Software Component

EA-HR

Support

PA-EIC

 

Features

This service enables all employees at your company to define authentication questions and the corresponding answers. You can use the authentication service when you implement an Employee Interaction Center (EIC) and you want to enable employees to contact the EIC by telephone. In this case, EIC agents must be able to uniquely identify the caller. The authentication questions defined in this application make this possible.

All employees can use this application to select a maximum of five different authentication questions and enter the corresponding answers. The relevant data (in particular the questions and answers) are stored in the Authentication infotype (0816).

In the standard SAP system, the Authentication for EIC application is assigned to the Personal Information area. In Customizing for the Self-Services Homepage, you can change this assignment to suit your requirements.

Note

You can use a query to authenticate employees and set the employee’s date of birth as the authentication criterion. In this case, you do not require an Employee Self-Service application.

 

End of Content Area